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UDG Services logo UDG Services Tri-Cities · Washington (509) 300-4042 Book Service

CUSTOMER REVIEWS

What locals say
about our work.

Feedback from customers across Richland, Pasco, Kennewick, and the Tri-Cities.

90%+ Repairs completed on the first visit
24/7 Same-day emergency service
All Major appliance brands serviced

CUSTOMER STORIES

Local feedback,
in their words.

Read what customers say about our appliance repair service.

118 written Google reviews rated 4 or 5 stars

★★★★★
Great customer service and communication for scheduling and during appointment. Derek showed up on time and discussed washing machine diagnosis, maintenance and recommendations. Planning to keep my working 29 year-old Kenmore washing machine and dryer as long as possible. Thank you.
Jane PoulsonGoogle review
★★★★★
Very pleased with UDG and Romolo. They were able to come repair my front load washer within 2 days of calling. Communication was very good. Romolo was quick, very professional, and fixed the washer.
Annette WhiteGoogle review
★★★★★
I went online on a Friday to find someone to repair my dishwasher, and a technician came to my home the following Monday. The technician (Derrick) was prompt, did neat work (cleaned up after himself), seemed very competent, and communicated clearly and in a client-friendly way. After diagnosing the problem with my dishwasher, Derrick indicated that repairing it would cost almost as much as a new dishwasher would cost, so we did not ultimately have Derrick do the repair.

We would recommend UDG Services for being friendly and and easy to work with.
Scott MakuakaneGoogle review
★★★★★
Friendly, helpful, quick, and efficient.
Jared DavieGoogle review
★★★★★
They were here on time, fixed the problem, and were very nice!
Bob CannonGoogle review
★★★★★
Was able to have a technician respond same day. Scheduling & service excellent.
★★★★★
Honest and dependable guy.
Oscar VillaGoogle review
★★★★★
Romolo was very professional and did the work and even answered the questions I asked. The company was very professional as well by getting back to our call promptly.I would highly recommend this company if you need work done on a dryer.
★★★★★
Friendly service person
Derek Stewart
Explained what was wrong and what was needed.
Fred MooreGoogle review
★★★★★
Nice communication, arrived on time, fix the motor fan in 2 visits.
★★★★★
Romolo was extremely good at his job and recommended getting a new washer
Andrew ZemblowskiGoogle review
★★★★★
Derek provided informative and professional service. Would definitely use UDG Services again. And appreciate the veteran discount.
Tracy IkenberryGoogle review
★★★★★
Excellent service! I called them and they scheduled an appointment to diagnose my refrigerator the same day. 100% recommended.
Chalan RamirezGoogle review
★★★★★
Quick to respond and get me on the schedule. Diagnosed and provided honest feedback on the dishwasher.

Great service and support.
Jay MillerGoogle review
★★★★★
UDG exceeded my expectations! They came within hours of my inquiry and fixed the machine in less than 30 minutes.
Meg ColemanGoogle review
★★★★★
Service Repairman was very knowledgeable. Checked washer, dishwasher and refrigerator for what was needed for repairs.
Marilyn CurfmanGoogle review
★★★★★
Prompt, knowledgeable, honest, and efficient!! Plus - affordable! - I won’t hesitate to call UDG the moment I start to get over my skis in the Frugal DIY Repair Department!
Within 3 hours of calling, Derek was here personally freeing my clothes from the perma-lock dungeon created by an internal electrical failure. Diagnosed & put back together in an hour! So worth it! Highly recommend and happy to have found them
Laurie DanielGoogle review
★★★★★
Derek did a great job and is a pleasure to work with. This is the second time I have used UDG and will not hesitate to use them again or to recommend them for any of their services. Thanks again for your timely response and support.
★★★★★
Serviceman was on time and did a good job. I would recommend UDG Services and will use them again when needed for a repair.
★★★★★
Best servic
e we have ever had for appliance repair. Also right on schedule. We would highly recommend.
Ray EberthGoogle review
★★★★★
Quick easy appliance troubleshooting and quote for repair.
Brett SpoonerGoogle review
★★★★★
Appreciate how quick we were able to get our dryer working
Debbie LangGoogle review
★★★★★
Romolo was excellent, very professional, respectful, and knowledgeable. He was able to come the same day that I called, and had the problem figured out pretty quickly.
★★★★★
Very speedy service. Very knowledgeable.
Kevin WebbGoogle review
★★★★★
Your technician was professional and very knowledgeable and courteous
★★★★★
Serviceman extremely knowledgeable and well mannered. When I received a text that he was in route , I text him back asking ETA and he quickly responded… This was extremely helpful regarding my schedule today! Also patient with my 3 dogs!
Brenda DodsonGoogle review
★★★★★
⭐⭐⭐⭐⭐

We had a technician come out to repair our Frigidaire freezer, and the experience was excellent from start to finish. They quickly diagnosed the problem, explained what was causing the issue, and were able to fix it during the visit. The technician was professional, knowledgeable, and respectful of our home. Our freezer is now working properly again, and we really appreciate the prompt and efficient service. I would definitely recommend this company to anyone needing appliance repair. Thank you Derek!!
Heather StewartGoogle review
★★★★★
Prompt, knowledgeable, honest, and efficient!!
Plus - affordable! - I won’t hesitate to call UDG the moment I start to get over my skis in the Frugal DIY Repair Department!
Within 3 hours of calling, Derek was here personally freeing my clothes from the perma-lock dungeon created by an internal electrical failure.
She was diagnosed & put back together in an hour! So worth it! Happy to have found them
HomeRun SelfStorageGoogle review
★★★★★
5 minutes early! Good service; recommend
Justin FloydGoogle review
★★★★★
Prompt, quick service. Very courteous, worked hard to find the problem, although it still remains a mystery.
Cheri EllingsworthGoogle review
★★★★★
Excellent service, will order part and be back next week.
cindie preszlerGoogle review
★★★★★
Derek showed up early and provided great service repairing my refrigerator and flipping the door. I highly recommend UDG Services.
Jan StrainGoogle review
★★★★★
Derek did a wonderful job and answered all questions. He didn’t just want to buy parts and explained it to me.Thanks Detk
John SwainGoogle review
★★★★★
Communication was good. Technician did a great job of troubleshooting the issue.
Tyler RickettsonGoogle review
★★★★★
Romolo arrived early in the repair window and diagnosed the problem after a thorough review. He’s ordered a part and installed that, and my fridge/freezer have returned to normal functioning. In addition to being punctual, he was personable and professional. I’m glad I called UDG Services. I picked UDG Services because of the company’s many good reviews and because it’s a veteran-owned company.
Traci MordellGoogle review
★★★★★
Romolo quickly diagnosed the problem and got the parts within two days and got our dishwasher working again. Great service and professional technician.
John and Teri GendusoGoogle review
★★★★★
I want to thank Romolo for his great customer service. He was very informative concerning my refrigerator. Thank you again for the great customer service.
Carolyn LeeGoogle review
★★★★★
Delivered bad news pleasantly.
Francisco BirruetaGoogle review
★★★★★
Organized, efficient, on time, service as promised.
★★★★★
Derek is very personable and seems to do a great job. Thank you.
Mike LeitnerGoogle review
★★★★★
The technician was on time, professional, and friendly. Addressed all my concerns and didn't great job!
Heather SimpsonGoogle review
★★★★★
Prompt Great service ! We’re happy to use them again if needed. Thank you
Lorraine TilleyGoogle review
★★★★★
Derek and Romolo, friendly, courteous, and capable. They found the problem ,got the parts and bing, bang ,boom,
Problem solved. Highly recommend . Veteran owned business.
Dennis CollinsGoogle review
★★★★★
Doug was professional, courteous and helpful! I would recommend UDG for your appliance repairs.
Cinda HaselrigGoogle review
★★★★★
Derek was at the door at the beginning of the appointment window for the dishwasher service. After fixing the issue, he also provided a few tips and tricks, which was very thoughtful. I also appreciate that there was a discount for being a return customer.
Liz StocktonGoogle review
★★★★
Very nice guy. He discovered in five minutes or less what I already knew only to find out suspension rods. Unfortunately, cost was too much. Customer service is very nice to work with me, but I did not make the repair.
Tony LangdonGoogle review
★★★★★
Romolo called to come early, and called ahead to make sure it was ok. He and Derek replaced the fan, reassembled the fridge and cleaned-up after themselves. I would recommend them for other appliance repairs.
Leesa DuckworthGoogle review
★★★★★
Polite prompt and professional
Michael ThorpeGoogle review
★★★★★
Quick response, fair pricing and fixed right the first time!! Thank you Derek!
Kate MosleyGoogle review
★★★★★
Serviceman was nice, kind and knowledgeable, fast and efficient. The cooktop works great. I highly recommend their service.
Theresa ByrdGoogle review
★★★★★
Showed up promptly, great service ! A landlords dream company !
Steve ZaninGoogle review
★★★★★
Derek is great
Second time I’ve used him, but he is already scheduled for six months from now!
Thanks for being so easy to work with and so professional!
Mike LeitnerGoogle review
★★★★★
Technican was prompt . He was knowledgeable. Worked quickly to find the issue and repaired the dryer in no time flat.
Terry WatsonGoogle review
★★★★★
Derek did a great job and got my dryer back in service.
Jeff RipleyGoogle review
★★★★★
Derek from UDG came by the same day I asked for a diagnosis on my dryer for a warranty claim. He really knew his stuff and didn't mind me watching as he took the dryer apart. He was super informative and answered all my questions. When I asked him what he thought about my appliance issues, he gave honest and tactful answers. Overall, I was really impressed with the quality work and professionalism. Derek's service has made me a loyal customer and I'll definitely recommend this company.
Felix GarciaGoogle review
★★★★★
I needed a leaking dishwasher fixed so I called UDG and within 2 days Derek was at the house I was selling to fix the issue. Derek was very friendly, professional and thorough. He ran the dishwasher a couple of times because the leak wasn't showing up and when we were about to call it quits he was able to recreate the leak and diagnose the cause. Unfortunately the issue was not repairable but I really appreciate his service and expertise! Would highly recommend!
Mathew RoakeGoogle review
★★★★★
Wonderful company! Very pleasant. Repairman did a great job fixing one thing & ordered part to fix another. So happy with their service. Support Veteran owned companies!
★★★★★
10/10 would recommend!! Our washer & dryer are working better than they have in year-spent just a little less than $700 for both washer & dryer repair (including the diagnostic visit And after tax) definitely worth it to avoid having to shop around for new appliances!
Tori MillerGoogle review
★★★★★
Derek arrived on time and was helpful through the process. He was able to easily resolve the issue with our dryer. Thank you so much for your help.
Kayla JonesGoogle review
★★★★★
Excellent service! Came out quickly and diagnosed the problem expertly.
Craig DickinsonGoogle review
★★★★★
My repair technician was super polite and on time.
Did a great job. Highly recommend!!
Alex RedmondGoogle review
★★★★★
Right on time. Good price. Friendly and informative tech. Will use again.
David MyersGoogle review
★★★★★
Dishwasher plugged. Derek was kind enough to unplug it for us and checked everything for tightness.
Cheryl HammerGoogle review
★★★★★
Great Customer &Technical Service! I'm so glad they could come help!
Debbie UnderwoodGoogle review
★★★★★
Derek was kind and professional and on time and did his very best to keep repair costs down for my ancient washer and left everything neat and tidy! Highly recommend!!!
Annie J DahlgrenGoogle review
★★★★★
Derek and the UDG team were great! Prompt service, clear communications and quickly got the part needed for the repair. Would highly recommend for any appliance repairs!
★★★★★
I called UDG because my dryer was grinding and clicking as it dried clothes. Derek arrived a bit early, took the dryer apart and found the clicking noise (the fan axis was stripped) and a piece of a metal clip that should not have been there). He even put up and kept working with my curiosity about everything with the dryer and kept working
And the neatest rechargeable flashlight with a magnet on one end.
Susan Harris PearceGoogle review
★★★★★
He showed up right on time. Found the problem and has to order a control board
Martin LysnessGoogle review
★★★★★
Great service! Fast and efficient diagnosis
Christine VirtueGoogle review
★★★★
Derek came in and did the diagnostics to see what was needed to repair the machines. Derek did have to order some parts and will return next week to conduct the necessary work.
★★★★★
the man was great he even called and asked if he could come early and good looking ;-)
★★★★★
Professional, on time friendly service. Great job, Derek.
Paul NussbaumGoogle review
★★★★★
Quick response and professional service. Thank you Derek for the great advice. Sadly we need a new machine but I will definitely call UDG Services if I have any other appliance isdues.
Tina PieriniGoogle review
★★★★★
The service tech Derek was very professional, knowledgeable, and friendly. We will definitely use this company again. Great service.
Lori ScottGoogle review
★★★★★
Derek was very honest and great guy. Will definitely keep there number in my phone for any future repairs.
Josh HerrickGoogle review
★★★★★
Our dryer stopped heating and UDG was there in in no time and was able to repair it quick and efficiently. Derek was very professional and thorough.
Renelle McdonaldGoogle review
★★★★★
Derek knew his business, super respectful and shared his knowledge. I would definitely recommend him.
Phyllis GeigerGoogle review
★★★★★
Derek was very easy to deal with. This company was prompt to come and help. Really appreciate the help.
Louis HaberlingGoogle review
★★★★★
Great experience from the start! They actually answered the phone unlike other companies where ur dealing with automated systems and leaving voice messages waiting for a call back. Derek was on time, very kind, very experienced in his trade! He had my front LG washer diagnosed and put back together in less than 40 minutes! Low pressure and extremely professional! I would highly recommend!!
★★★★★
They fixed our dryer quickly. No mess, texted when they were on their way. Made getting an appliance fixed so easy. And the tech was super nice. Would highly recommend!
★★★★★
Showed up early, immediately found problem. So simple I was able to order part and fix myself
Bert GonzalesGoogle review
★★★★★
Derek was quick, efficient and knowledgeable. Very courteous.
Donald JonesGoogle review
★★★★★
He found the problem quickly and it fixed. Did a great job.
Rick SnyderGoogle review
★★★★★
Dereck is marvelous.
Deborah WallGoogle review
★★★★★
Derek was professional and great to work with.He worked with me and my schedule to get the work done. Highly recommend him!
Rick MorleyGoogle review
★★★★★
Derrick was very professional and listened to our concerns, and they will go the extra mile to make sure that their customers are taken care of.
David CodyGoogle review
★★★★★
Fast friendly service!
Called first thing in the morning, and got on the schedule for that day!
Derek went right to work, and had my washer running within an hour!
Josh WilhelmGoogle review
★★★★★
Call Wednesday evening and had a repairman here at 8am the next morning. He was polite and very helpful. The information he gave me helped in making a quick decision. Thank you Derk
Rodger SchultzGoogle review
★★★★★
Was super nice Ave land answered all the questions I had
Sabrina KeysGoogle review
★★★★★
Quick, efficient and good work.
Aaron WieseGoogle review
★★★★★
Derek was awesome very polite and explained what he was doing even found another problem with a leaky pipe. I would recommend UDG for any appliance repair you may need at reasonable pricing.
Janice WilkieGoogle review
★★★★★
Our washer slowly broke down over the course of a year. A technician came out and took a look at everything. I only paid 130 (with tax) for diagnostic and labor when other places would've charged me 145 for only diagnostics.
After a good look at everything they were very honest with me and told me it was time to get a new washer instead of doing bandaid repair after bandaid repair and draining my wallet. I really appreciate that. Absolutely would recommend them. Very friendly service, if they get something wrong (even if it's just with scheduling) they will fix it, and they are very honest.
Desireé PiñaGoogle review
★★★★★
He gave the dishwasher a complete check, and nothing was found, nor was it leaking. Probably operator error! He said he'd return if it did start leaking.
stephane haysGoogle review
★★★★★
Excellent service! On time, professional, competent, and reasonable.
Michael MatkowskiGoogle review
★★★★★
Very thoughtful service, cleaned up after themselves and was mindful of newborn baby and noise level. Completed the work quickly and correctly. Will call them again for future refrigerator issues.
★★★★★
Today Mr. Derek came to my home and did a cleaning, behind and under, my refrigerator. He did an excellent service. I totally recommend him! Thanks Mr. Derek!
Cristy KlingerGoogle review
★★★★★
Derek was on time (even early). He had installed a new ice maker a few weeks ago and we were having a problem with water flow. He came in and fixed the problem and showed us how to change the ice cube size as well. All at no charge to make it right.
Deana HardenGoogle review
★★★★★
Dereck was very nice and straightforward. My washer isn't worth fixing which I figured and am greatful I was able to get a professional opinion.
Rhonda YoungGoogle review
★★★★★
Derrek was able to revive my 20 year old refrigerator in a timely manner.
Kathy DeskinGoogle review
★★★★★
Made a call regarding dishwasher leak. Derek completed service the following day, was quick and efficient. Great communication from the moment I placed the service request to the moment it was completed. Detailed report on issue and suggestions were made. Satisfied and highly recommend UDG Services.
Viviana LaraGoogle review
★★★★★
Derek was awesome. Got near immediate service for my rental. He came out the same day I called, diagnosed the problem and had the part installed in 2 days ( would have been sooner but Christmas took 1day off the schedule). Would highly recommend to anyone.
Scott OstlerGoogle review
★★★★★
Derek did such a great job, Helping us with our commercial dryer.
Liza Clitar-GarciaGoogle review
★★★★★
I highly recommend UDG! Besides fixing my oven, Derek was on time and super polite! Thank you!
LHughes HughesGoogle review
★★★★★
Prompt and figured out the issue with my refrigerator quickly! Also fairly inexpensive for the amount of time he had to take one it.
holly christensenGoogle review
★★★★★
Fantastic customer service with innovative solutions. Professional, personable, and timely! Couldn’t ask for anything more!!
Josh SmithGoogle review
★★★★★
Derrick was great to work with!! Very friendly and knowledgeable
Erick SimmonsGoogle review
★★★★★
Great listeners, flexible with my unpredictable schedule, good at explaining issues and fixes
Saint TheosylasGoogle review
★★★★★
Appreciate quick response and working on an unusual project. Will call again for other projects!
Sara SenskeGoogle review
★★★★★
Good job. Very nice gentleman
Marilyn FetzerGoogle review
★★★★★
Thanksgiving coming up and broken DW! Derek came out the same day, knew exactly what was wrong and fixed it then and there. Did not try to sell me anything else, or delay the call, so charged only the service call. Will absolutely use them again and recommend them to others. Thank you!!
Cheri MichaelGoogle review
★★★★★
Knows his craft, fixed the refrigerator door perfectly. Derek is a nice guy ….
Anon YmousGoogle review
★★★★★
Had an issue with our fridge which Derek identified quickly. He was able to get the parts and repair it in a very reasonable timeframe. UDG pricing was very reasonable and I will absolutely use him for any future needs. I strongly recommend anyone in the need of an appliance repair to reach out to UDG for the service.
Larry JohnsonGoogle review
★★★★★
Derek was here at the scheduled time. My dishwasher latch was not working. I was expecting to have to order parts as I thought something was broken. Upon inspection the latch had just come apart so no need for parts and I was up and running again in just a few minutes. I would highly recommend the use UDG Repair for any appliance repair.
Linda CornettGoogle review
★★★★★
Derek was very professional showed up on time and fixed the washing machine. Very good guy to work with. I highly recommend him.
Judy SiekawitchGoogle review
★★★★★
Derek was professional and courteous. I would recommend UDG services to my family.
J.C. MendozaGoogle review
★★★★★
Derrick is amazing! He came right out the day of, fixed my dishwasher in under and hour and is SO affordable. Definitely check him out!
Briana VillanuevaGoogle review
★★★★★
Derrick was able to provide same day service on our LG refrigerator. He arrived on time and was very professional and polite. He was thorough in testing the cooling problem which indicated a compressor issue. Thank you Derrick for being very courteous. Appreciate that very much.
Randy DILLARDGoogle review

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